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IT Support Technician - Tier 2

Spring Valley, NY · Information Technology
The primary function of the IT Support Technician – Tier 2 position is to administer a variety of technical components within the ITCon’s customer infrastructure. Duties for this position include but are not limited to the support of the network, server, voice and application infrastructures. This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various customers. The work is performed under supervision of the CTO of ITCon.
Duties and responsibilities for this role include, but are not limited to the following:
  • Network
  • Upgrade, setup and maintain back bone at multiple locations
  • Setup and maintain network switches for multiple locations
  • Update firmware and OS for the switches within the infrastructure
  • Troubleshoot network issues
  • Maintain existing network infrastructure including firewalls, WIFI and VPN
  • Project work including, network redundancy * Server
  • Server environment management including redundancy
  • Troubleshoot and fix server issues as they arise
  • Update servers and storage firmware and updates
  • Load balancing
  • Maintain the Outlook and office 365 systems
  • Maintain print server
  • File permissions
  • Camera system
  • Veeam backups * Voice / Collaboration
  • Cell Phone procurement and setup
  • General collaboration troubleshooting * Help Desk / General IT Support
  • New account creation
  • Hardware / Software procurement
  • Day to day end user support
  • Ticketing System management
  • General IT Security
  • Printer / Fax troubleshooting
Job Type: Full-time

Experience:
  • IT Technical Support: 2 years (Preferred)
Education:
  • Bachelor's (Preferred)
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