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Senior Systems Engineer

Location: Harvey, IL
Job # 9176111
Reporting to the IT Systems Manager in the Corporate Information Technology Department, the Senior Systems Engineer will have primary responsibility for the day to day operation and monitoring of software and storage systems and hardware. The Systems Engineer would serve as the escalation point for Service Desk personnel in troubleshooting end user issues.

Responsibilities will include but are not limited to:
  • Operate and maintain Office 365 to include Exchange in the Cloud
  • Operate and maintain software, storage and hardware systems
  • Serve as an escalation point for Service Desk personnel to troubleshoot end user issues with exceptional customer service
  • Assist the IT Systems Manager in developing standard work for all Service Desk procedures related to systems operations
  • Provide operational metrics to the IT Systems Manager
  • Ensure standard work is being followed in the operation and maintenance of all systems under the role’s span of control.
  • Plan and assist in the implementation of new systems and the decommissioning of end of life systems
  • Assess the current environment and suggest/engineer improvement paths where needed
  • Conducts project planning, cost analysis and vendor comparisons, creating a department blueprint for technology needs.
  • Coach, train, and mentor less experienced Systems Engineers and Service Desk team members.

Desired Qualifications:
  • High School Degree required
  • 4-6 years of relevant experience
  • MCP or MCSE/MCTS certifications required
  • O365 – Exchange in the Cloud
  • Exchange 2007/2013 On-Premise with Hybrid
  • VMWare ESX
  • Microsoft Hyper-V
  • Microsoft Active Directory Schema
  • Microsoft O365 Spam Filter
  • DNS/DHCP
  • Microsoft Group Policy
  • Virtual DR Strategy
  • Microsoft Powershell
  • Microsoft SharePoint 2013 (on prem) Server Farm Administration

Experience Highly Preferred:
  • System Patching and Firmware upgrades
  • EMC Avamar
  • Citrix XenApp/XenDesktop
  • Microsoft SQL Administration
  • Dell Server and Storage Hardware
  • Microsoft Lync/Skype for Business
  • Citrix Netscaler
  • Solarwinds
  • F5 Load Balancers
  • Microsoft Forefront and Identity Manager
  • Juniper SSL VPN
  • Microsoft O365 Spam Filter
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